Why we ask questions

Customer Due Diligence 

Preventing money laundering is an essential part of maintaining a secure and stable financial system. By preventing funds derived from criminal activities from entering the legitimate economy, we help combat organized crime and stop illegal assets from being used to finance terrorism. 

At Aros Kapital, our priority is to ensure a safe and trustworthy financial environment for our customers and partners. By carefully collecting and analysing key information about our customers’ business relationships and transactions, we work actively and effectively to prevent money laundering and the financing of terrorism. 

When and Why Do I Need to Answer Customer Due Diligence Questions? 

When you become a customer with us, you will be asked to answer customer due diligence questions. During your relationship with us, you may also be asked to update this information from time to time. All requests for information will be sent through official and secure channels. Please follow the instructions provided and never share sensitive information over the phone. 

This process is necessary for us, to comply with applicable anti-money laundering legislation and as part of our measures to combat financial crime.  

Please note: We will never contact you by phone asking for passwords or login details. 

What Happens If I Do Not Respond? 

We understand that privacy is important to you, and your responses are important to us. However, if we do not receive the required information, we may be forced to terminate your products and services with us. 

Please be assured that all information you provide is handled confidentially in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018,  and in line with our Privacy Notice.