Data Privacy
Aros Kapital prioritizes the protection of your individual rights and your personal data. With this data privacy notice, we aim to offer you a comprehensive understanding of the data we collect about you, the reasons behind it, how we store and share personal information, and the rights you have regarding data protection. See link below for more information.
Personal data protection complaints handling policy
Our DPO and PO alongside our legal team are responsible for handling personal data protection related complaints submitted by our customers.
Personal data protection complaints
All personal data complaints submitted to Aros Kapital will be managed and responded to promptly, and addressed in an objective and appropriate manner. If you wish to lodge a complaint, you should, whenever possible, first use the online form linked below. If that is not feasible, you are welcome to contact us via e-mail or post using the details listed below:
Email: legal@aroskapital.co.uk
Aros Kapital Limited
Customer Complaint, Legal Team
3rd Floor, 8 Pollen Street
London, W1S 1NG
Personal data protection complaints procedure
As a data subject, you are entitled to receive an initial response to acknowledge receipt of your complaint within no more than 30 days and a response confirming a decision alongside our assessment of your matter without undue delay.
We will therefore take appropriate steps to respond to your complaint without undue delay, including making appropriate enquiries into the subject matter of the complaint. We will keep you (the data subject) informed on the progress of your complaint and communicate the outcome to you without undue delay.
We will keep a record of your complaint (including the date it was received by us) alongside our acknowledgement of your complaint, any relevant conversations we have with you and relevant documents relating to your complaint, any actions we took as a result of our investigation and the ultimate outcome of your complaint.
We will not keep any personal information for longer than we need it.
You may also escalate the matter to the Information Commissioner’s Office (using the details listed below) or pursue it before a general court of law:
Website: https://ico.org.uk/make-a-complaint/data-protection-complaints/
Telephone: (+44) 0303 123 1113